Raw and Free Privacy Policy
1. Privacy Statement
Raw and Free Limited NZCN 8595352 trading as Raw and Free (we, us, our) considers your privacy to be important. This Privacy Policy (Policy) sets out how we collect, hold, use and disclose information about individuals who deal or interact with us. We treat all personal information collected by us in accordance with:
(a) this Policy; and
(b) the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and other applicable privacy laws in the jurisdictions in which we operate (Privacy Laws).
If there is any inconsistency between the Privacy Laws and this Policy, the Privacy Laws will prevail to the extent of the inconsistency.
2. Your Consent
By creating an account with us, accessing or using our Services, signing up to a newsletter, filling out a contact form, interacting or engaging with us through social media or our private Facebook group, or otherwise engaging with us, you acknowledge and, where your consent is required by applicable law, consent to us collecting, holding, using and disclosing your personal information in accordance with this Policy.
Where we rely on your consent to collect, use or disclose your personal information, you may withdraw that consent at any time by, subject to applicable law, by contacting us at hello@rawandfree.com.
3. Personal Information Collected by Us
Personal information is information or an opinion of an individual whose identity is apparent or can be reasonably ascertained. As part of our business, we may collect personal information from you.
We collect a variety of personal information that is reasonably necessary for the purposes of conducting and improving our business and our products and services. This information may be collected in a number of ways, including:
(a) through our website www.rawandfree.com and its subdomains (our Sites), iOS and Android mobile applications (our Apps), and various third party social media and messaging sites, pages, groups and forums, and other services relating to our Sites (collectively with our Sites and Apps, we will refer to as our Services);
(b) through our products and Services;
(c) through marketing research, including surveys and polls;
(d) from competitions and other user participation events;
(e) through any of our other business activities or events;
(f) through a person seeking employment with us, having been employed by us or being employed by us; and/or
(g) by otherwise having some form of contact with a person, such as by personal contact, mail, telephone, email, video teleconferencing, Internet or other forms of telecommunication.
Personal information collected by us may include:
(a) your first and last name;
(b) your contact details (including street address, postal address, email address, and phone number);
(c) login information used to access your account;
(d) information about your subscription, such as your subscription type, status, and renewal date, which we receive from the Apple App Store or Google Play Store or another relevant app store;
(e) device and technical information collected through our error reporting tools when our Apps experience an error, such as your device's operating system version and error and crash data and, if you are signed in, your name and email address;
(f) your preferences that you choose to provide to us in connection with your use of our Services;
(g) your publicly available information from social media platforms, including but not limited to, Facebook, X, Instagram, Snap Chat and LinkedIn and other social media platforms through which you interact with us;
(h) information you share in our private Facebook group, and information from your Facebook profile that is visible to us as group administrators;
(i) your marketing preferences;
(j) any other information that you choose to send to us; and
(k) usage data and logs, which may include information such as your Internet Protocol (IP) address, browser type, browser version, device type, make and model clickstream/heatmap data, the pages of our Services that you visit, the features and functions of our Services you use, activities or actions you do while using our Services, the time and date of your visit to our Services, the time spent on any pages of our Services, and other log related information relating to your use of our Services.
We do not collect or hold your payment card or bank details. Payments are processed by Apple or Google, or the relevant app store, which handle that information in accordance with their own privacy policies.
We do not ask you for your health information such as information about allergies, medical conditions, medications or dietary requirements. If you choose to share health or other sensitive information with us (for example, in a support request or in a private Facebook group) you consent to us handling that information in accordance with this Policy.
Except as otherwise noted above, we endeavour to only collect personal information about you from you, where it is reasonable and practical to do so.
4. Children
Our Services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take reasonable steps to delete it. If you are under 18, you may only use our Services with the consent of your parent or legal guardian.
5. Use of Personal Information
Generally, we use personal information for providing, evaluating, improving, personalising and developing our business, our Services, our other products and services, and to protect our users. More specifically, we use personal information for:
(a) providing and delivering our Services, and other products and services to you;
(b) providing support to you (including technical support) in relation to the use of our Services and our other products and services;
(c) improving our Services, and other products and services, and user satisfaction;
(d) promoting and delivering our Services and our other products to organisations and individuals;
(e) internal research and statistical purposes (including market segmentation and customer value analysis) and internal business operations (including fulfilling any legal requirements);
(f) enabling us to forward to you other information or material which we believe may be of interest to you, or which you have indicated you may be interested in receiving;
(g) identifying, diagnosing and fixing technical errors in our Apps;
(h) managing and moderating our private Facebook group, including verifying memberships; and
(i) sending you marketing communications where you have agreed to receive them.
When our Apps experience an error, technical information is automatically collected through our error reporting tools so that we can identify and fix the problem.
Sometimes you will be asked to confirm that you agree to a particular activity, or the collection of your personal information for a specific purpose. We do not sell your personal information.
6. Disclosure of Personal Information
6.1 Disclosure generally
We do not disclose your personal information to any third party, other than those requiring this information to assist us or those that are directly related to the purposes for which the information was collected, including:
(a) to external service providers, so that they can provide products and services in connection with the operation and improvement of our business;
(b) to our affiliates, including but not limited to other organisations and businesses within our group of organisations, and to our employees and contractors;
(c) as permitted under the Privacy Laws or any other applicable law;
(d) with your consent;
(e) if you would reasonably expect that your personal information would be passed to the person to whom the personal information is disclosed; and
(f) to a purchaser or prospective purchaser of all or part of our business or assets, in connection with a sale, restructure or other transaction, subject to appropriate confidentiality obligations.
6.2 Information you make public
Certain services we provide and features on our Services are open to any other Services user to view, such as our blog (if any), community forum (if any) and certain aspects of your personal user profile (if any). Any information you create or post in these locations may be available and accessible to other users of the Services.
Our Services may also enable you to upload, post, transmit, display, perform or distribute content, information or other data, which may include your personal information. Any information that you choose to disclose by means of such features becomes public information.
We strongly urge you to exercise caution when deciding to disclose your personal information by such means. You agree to assume all responsibility for all personal information that you have made public.
6.3 Third party social media services
We may operate one of more forums, groups, chat rooms, or other services and facilities which are hosted on third party social media services and websites, including but not limited to our private Facebook group, Facebook, X, Instagram, Snap Chat, and LinkedIn and other social media and messaging platforms used by us from time to time.
Your use of, and participation in, such services and facilities is subject always to the terms of service, acceptable use policies, privacy policies, and other terms and conditions adopted by those third party social media services and websites.
Any information which you disclose on any third party social media services and websites is at your own risk and expense. We accept no liability or responsibility whatsoever in relation to the use, non-use or misuse of such third party social media services and websites by you or any other person.
7. Protecting Your Personal Information
We take reasonable steps to protect all personal information which we hold (including your personal information) from misuse, interference, loss, unauthorised access, modification or disclosure.
The precautionary steps we take to protect personal information may include:
(a) adopting measures to protect our computer systems and networks for storing, processing and transmitting personal information;
(b) adoption of procedural and personnel measures for limiting access to personal information by our staff;
(c) regularly reviewing our information collection, storage and processing practices; and
(d) secured encrypted servers and password protection for electronic files.
We also take steps to ensure that the personal information we collect is accurate, up-to-date and complete. These steps may include maintaining and updating personal information when it is apparent that updating is required, or we are otherwise advised by you that your personal information has changed.
Notwithstanding that we take reasonable steps to protect all personal information, we cannot completely guarantee the security of your personal information.
When personal information is no longer required for any purpose for which it may lawfully be used or disclosed, we take reasonable steps to destroy or de-identify that information, unless we are required or permitted by law to retain it. If you delete your account, we will delete or de-identify your personal information within a reasonable period, except where we need to retain it to comply with our legal obligations, resolve disputes or enforce our agreements. Technical information collected by our error reporting tools is retained in accordance with those tools' data retention settings.
8. Cookies
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s or mobile device’s storage drive.
Our Apps do not use cookies or similar technologies for tracking or advertising purposes. Our website, www.rawandfree.com, is hosted by Squarespace, which may use cookies and similar technologies to support website functionality, security and analytics. You can instruct your browser to refuse all cookies, or to indicate when a cookie is being sent. However, if you do not accept cookies, some features of our website may not work properly.
9. Web Beacons
Web beacons (also known as clear gifs, pixel tags or web bugs) are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of users or to access cookies.
Unlike cookies which are stored on the user’s computer or mobile device storage drive, web beacons are embedded invisibly on web pages (or in e-mail). Web beacons may be used to deliver or communicate with cookies, to count users who have visited certain pages and to understand usage patterns.
We use web beacons to collect information which is done in accordance with this Policy. Our marketing emails may contain web beacons that tell us whether an email has been opened and which links were clicked. We use this information to improve our communications.
10. Overseas Disclosure
10.1 Overseas IT service providers
We may disclose personal information to outsourced information technology service providers, including cloud computing providers and data storage providers, based overseas primarily located in New Zealand and the United States of America.
We will take reasonable steps to ensure such overseas recipients do not breach the Australian Privacy Principles contained in the Privacy Act (APPs), or are subject to laws or a scheme substantially similar to the APPs.
10.2 Disclosure for analytics
We may use Google Analytics and other third party analytics software to track your usage of our Services. Google Analytics is a web analysis service provided by Google. Google utilises the data collected to track and examine the use of our Services, to prepare reports on its activities and share them with other Google services.
Google may use the data collected to contextualise and personalise the ads of its own advertising network. Personal information collected by Google includes cookies and usage data, which is processed in the United States of America (subject to changes in Google’s data processing policies). You can find Google's privacy policy on their website.
10.3 Apple and Google
If you download our App or purchase a subscription through the Apple App Store or Google Play Store, Apple or Google will collect and handle your personal information (including your payment information) in accordance with their own privacy policies. We receive limited information from Apple or Google about your subscription, but we do not receive your payment details.
10.4 Consent to overseas disclosure
Other than as contemplated in this Policy, we will only disclose your personal information to an overseas recipient if:
(a) you consent to the transfer; or
(b) the disclosure of the information is required, authorised or permitted by or under an Australian law, other applicable law or a court/tribunal order.
11. Third Parties
Our Services may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site which you visit.
We confirm that we have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party sites, products or services whatsoever.
You should be aware that your ability to opt-out of a third party tool or platform will depend on the conditions governing your agreement with that third party.
12. Competitions
Any competitions run by us will be conducted, with respect to the collection, use and disclosure of personal information, in accordance with this Policy and applicable law.
Competitions run by third parties, such as competitions run by our affiliates, commercial partners, or sponsors, will be hosted on their own servers and the collection of personal information will be subject to the privacy policies of the relevant third parties. We strongly recommend that, before signing up to any third party competition, you carefully review the privacy policy of the relevant third party.
13. Direct Marketing
Where you have agreed to receive them, we may use your name and email address to send you marketing communications, such as our weekly meal plan email, newsletters and information about our Services and promotions. You can unsubscribe at any time by using the unsubscribe link in any marketing email or by contacting us. Even if you unsubscribe from marketing communications, we may still send you service-related messages, such as information about your account or subscription
14. Accessing and Managing Your Personal Information
Right to Access
You may request access to personal information that we hold about you.
We will provide you with access to your personal information held by us, unless:
(a) giving access would be unlawful; or
(b) denying access is required under any applicable law.
If you wish to access your personal information, please contact us at hello@rawandfree.com.
Amendment of Personal Information
If you wish to amend personal information that we hold that is not editable through our Services, please contact us at hello@rawandfree.com to request amendment. Depending upon the personal information you seek to access, you may be asked:
(a) to put your request in writing with evidence to verify your identity; and/or
(b) to provide further details to assist us in responding to your request in a timely manner.
We will respond to a request for access to personal information within a reasonable period after the request is made (or such other period required by law).
If we elect not to correct your information, we will within a reasonable time (or such other period required by law) notify you of the reason for our refusal, the mechanisms available for you to complain about our refusal and such other matters required by the applicable privacy legislation.
Deletion of Personal Information
You may request that we delete personal information that we hold about you, and you may delete your account directly through our App at any time. We will take reasonable steps to delete or de-identify personal information where required by applicable law, including where we no longer need the information for any purpose for which it may lawfully be used or disclosed, unless we are required or permitted by law to retain it. Deleting your account does not cancel any subscription purchased through Apple App Store or Google Play Store, which you must cancel through the relevant app store.
15. International Users
If you are located outside Australia and choose to provide your personal information to us, your personal information will be stored in New Zealand and may be accessed from Australia and disclosure to our overseas outsourced information technology service providers as described in clause 10, and processed in accordance with this Policy.
If you are located in the European Union at the time you access our Services, or access or use our products or services, the General Data Protection Regulation 2016/679 applies to our relationship with you. The Regulation in its entirety may be accessed in your language at the European Union Law Website.
If you are located in a jurisdiction whose laws give you additional rights in relation to your personal information, we will comply with those laws to the extent they apply to us.
16. Complaints
We strive to ensure our compliance with this Policy and to regularly review our practices under it.
If at any time you have a complaint against us regarding our Policy, including a breach of the Privacy Laws, we invite you to contact us at hello@rawandfree.com. All complaints made will be dealt with in confidence. We endeavour to respond within 30 days of receipt of a complaint with a resolution or proposed resolution of the issue raised.
Please note that you may also make a complaint to the Office of the Australian Information Commissioner (OAIC) about the handling of your personal information. Information on making a privacy complaint can be found on the OAIC Website.
17. Variations
We reserve the right to vary this Policy from time to time without further notice to you. Any variations made will be updated on our Services. We will not reduce your rights under this Policy without using our best endeavours to first provide you with notice. It is your responsibility to check our Policy every now and again to ensure that you are aware of any changes made to it.
18. Further Information
For any further information about this Policy please contact us at hello@rawandfree.com.
This Policy was last updated on 2 October 2026.